Refund policy
RETURN
If you purchased a product from our website (www.tegadesign.com) and are not happy with it, you may return it for a full refund. Shipping costs and customs/import duties and taxes are non-refundable.
You may return your purchase within 30 days of fulfillment for a refund.
In order for us to issue a full refund or make an exchange, the product must be in a reusable and resellable condition.
You can start a return or exchange at Return Product
The amount paid for the returned product will be refunded to the customer's bank account within 15 days from the return date.
EXCHANGE
You may exchange your purchase within 30 days of fulfillment.
In order for us to issue a full refund or make an exchange, the product must be in a reusable and resellable condition.
You can start to exchange at Exchange Product
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@tegadesign.com.